Introduction to our Documentation Wiki

Starting Guide

Our Starting Guide is meant to provide a quick summary and introduction to the information necessary for using devices in the NEON product line. Whether you’re looking for information on installing our NEON Sensors, their communication protocols, online configuration, or what to do in the case of a troubleshooting device, this is the go-to source.
The TWTG Starting Guide offers step-by-step instructions, detailed documentation, and best practices to ensure you maximize the value of our products from day one.

Direct links: 

• Neon Devices
• SolidRed 2.8
• SolidRed 3.0
• SolidRed 3.3
• LoRaWAN
• Installing a Sensor
• Adding a Device to a LoraWAN Network Server
• Configuring a Device
• Device Maintenance
• Support & Troubleshooting

Product Documentation

The Starting Guide does not intend to replace the available product documentation but to complement it. It is strictly necessary for the user to read the product documentation related to the product being used. 

The NEON product line documentation is available in this GitHub repository. It is grouped by product type as follows:

• Pressure Sensor (PS)
• Pressure Gauge (PG)
• Vibration Sensor (VB)
• Temperature Sensor (TS)
• Temperature Transmitter (TT)
• Quarter-Turn Valve Sensor (VS-QT)
• Multi-Turn Valve Sensor (VS-MT)
• Contact Sensor (VS-CS)

Inside every product type folder there are two subfolders:

Installation & Use: where you can find the product manual and datasheet of the respective NEON device. Because there are product types with different device versions, please choose the folder with the device identifier of your product. The device identifier can be found on the device label.

LoRa Communication: where you can find the communications protocol, encoder, decoder, and examples of the messages. Please note there are devices with different communications protocol versions based on the firmware version which is related to the device version and batch. The device version can be found on the device label and the production batch can be found in the serial number.

Additional information related to each section of the documentation can be found in the README files of each folder.